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COVID-19 CARE ASSISTANT

If you’re finding it hard to access information for Coronavirus, or are self-isolating, meet Ask A&E’s free COVID-19 Care Assistant, powered by Babylon. It helps make it easier for you to take care of yourself and the ones you love.

 

The COVID-19 Care Assistant offers free information from NHS doctors and clinicians. You can access it through the University Hospitals of Birmingham website, or by searching for ‘Ask A&E Birmingham’. You will then be asked to register for an account.

 

Here’s how it can help you, in four easy steps.

  1. Get the latest information: The COVID-19 Care Assistant gives you continually-updated information about coronavirus. Topics like how to self-isolate and how to take care of someone with coronavirus. Information comes from NHS doctors and Public Health England.
  2. Access a symptom checker and live chat:The symptom checker has the ability to recognise what might be COVID-19 symptoms and suggest possible next steps. You can access the symptom checker (24/7) via the website and use the live chat feature (8am-8pm) to ask questions and receive answers from a member of the team.
  3. Receive a care plan:After you receive information about your symptoms, the COVID-19 Care Assistant will give you a care plan, based on the latest guidance. After downloading the Babylon app and using your existing log in details, you’ll get daily notifications to track your symptoms, including your temperature, information for the isolation period and general tips for your physical and mental wellbeing.
  4. Speak to a healthcare expert:The COVID-19 Care Assistant allows you to have a video consultation with a clinician via the website. After you enter your symptoms into the symptom checker, it will indicate possible next steps. But, if you believe you need to speak to a healthcare professional, you can book a video consultation. You can do all of this within the website or by downloading the Babylon app.

 

Access the COVID-19 Care Assistant please go to:

https://www.uhb.nhs.uk/ask

Do not use this service during an emergency (emergency services should be contacted instead), or if you are pregnant. Steps 1-3 of Ask A&E’s COVID-19 Care Assistant is a general information service. It does not provide medical advice or a diagnosis but will provide you with information and/or possible actions you may take. Depending on the outcome of Steps 1-3, you may be referred for a digital consultation with a local clinician (Step 4).

If you would like general advice about Coronavirus please go to the NHS 111 webpage :

https://www.nhs.uk/conditions/coronavirus-covid-19/

HOW TO AVOID CATCHING AND SPREADING CORONAVIRUS 

Wash your hand with soap and water often, do this for at least 20 seconds

Always wash your hands when you get home from work

Use hand sanitiser gel if soap and water are not available

Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze

Put used tissues in the bin straight away and wash your hands afterwards

Try to avoid close contact with people who are unwell

GOODREST CROFT SURGERY VISION STATEMENT:

To provide compassionate medicine in a modern world.

IMPORTANT INFORMATION:

Medical services at this practice are currently being provided under caretaking arrangements.  This follows the decision by the partners to dissolve their partnership.

Caretaking arrangements will allow the local NHS time to carefully consider future options for the practice.  Our priority is ensuring patients receive continuity of care, which is of the highest quality.  A further update will be provided in due course.

You do not need to do anything.  Please continue to contact the surgery and access appointments in the same way.

Dr N Aneja is our clinical lead.

**IMPORTANT NOTICES**

Bank Holiday Closing - we will be closed on Friday 10th April, Monday, 13th April, Friday 8th May and Monday 25th May 2020

Emergency appointments can now be booked in person and via the telephone.

Your Care Connected (YCC) is an electronic record sharing system that allows authorised health and care staff to securely view key aspects of the GP record, to provide patients with better and safer care.

Please see the following website for further information: https://midlandsyourcareconnected.nhs.uk

HOME VISITS

Home visits should be requested before 11 am each day so that the duty doctor can organise their visit list after morning surgery and before afternoon surgery starts.  The doctor may not be able to carry out any home visit where the request comes in after 11 am due to the demands of their day. 

TIMES ARE CHANGING;

Evening and weekend appointments are now available for our patients at Yardley Wood Health Centre Druids Heath Health Centre.  Appointments must be booked in advance through our reception staff and are available for GPs, nurses and health care assistants.  We have a limited amount of appointments allocated to us.

Monday to Friday 6.30 pm till 8.00 pm

Saturday and Sunday 8.30 am till 11.30 am

All telephone calls are now being recorded for quality and training purposes.

We have introduced a texting service to remind patients of their appointments.  If you would like to receive texts please make sure we have an up to date mobile telephone number.  You will also be able to cancel your appointment if you text back CANCEL.  This is an automated service so messages must not be sent.

 Welcome to Goodrest Croft Surgery Online

Our aim is to meet all the reasonable health needs of our patients and to work with them in a sympathetic and professional manner to enable everyone to achieve a state of physical and mental well being.  We shall endeavour to constantly improve our service to the local community and welcome constructive comments from our patients to help us achieve our aims.

Welcome to our website where we hope you will find enhanced convenience added to first class healthcare. Find out when we are open and how to see a member of the team. We’ve made life a little easier with practice updates, news on the latest health issues and even access to repeat medication all at your fingertips.

Your Good Health

Access to a wide range of healthcare services is a key element of a good local practice. We don’t just want to see you when you’re ill we want to make sure you stay healthy too. Check out how we can cover both bases with our clinics and services.

Best Practice

Our professional team will ensure you receive the best attention at all times whether you’re attending a specialist clinic or a routine appointment. If you’re new to the area registration is easy and comes with the comfort of discretion and confidentiality assured.

Have Your Say

Patients.pngWhy not have your say and join our patient Patient Participation Group

(Site updated 16/04/2020)
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