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Practice Management

Practice Manager - Sue Siddorn

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.  Sue is happy to receive suggestions as to how we can improve the service and will deal with any complaints.

 

Practice Secretary - Vanessa Palmer

The secretary is available to help you with any queries regarding hospital referrals. In addition to typing correspondence and other documents for the doctors.

 

Administration Team - Liz Franks, Ruth Sexton,

Behind the scenes of the surgery is a small team of people involved with the clerical and administrative needs of the practice who are responsible for a wide range of tasks. These include: coding medical events and conditions onto patients' computerised medical records; managing the call and recall system for cervical smears; maintaining the systems for ensuring patients with chronic diseases, eg. asthma and diabetes, have the recommended reviews and tests appropriate to their condition.

 

Mrs Sue Siddorn (f)

Reception

Senior Receptionist - Lisa Shepherd

Receptionist and Student Co-ordinator - Tricia Roche

Reception staff:  Natalie Ackrill, Jody Bourne, June Rose, Denise Howard

The reception area is the centre point of the practice and all incoming calls are received here. In addition to making appointments and dealing with enquiries at the reception desk our receptionists have a wide range of other duties including new registrations, changes of addresses/names, booking and cancelling appointments, taking requests for home visits, ensuring emergencies are dealt with appropriately, handling requests for the results of tests and investigations, handing out prescriptions, dealing with all enquiries that come into the practice and carrying out requests from the doctors.

Mrs Lisa Shepherd (f)

Senior Receptionist

 

 
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