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Latest News

Goodrest News

www.goodrest.org.uk                                        Summer 2019


Zero Tolerance

Due to the ever increasing workload on general practice, the partners have looked at the procedures adopted by the practice and agreed some of these need to be altered to ensure equality and safety for all our patients.

Emergency appointments can now only be booked via the telephone.  This, as mentioned before, is to give all patients an equal opportunity in receiving these appointments.

 

Home visits are only accepted by the reception team until 10.30 am.  After this time it will be put as a message for the duty doctor who will decide whether the visit is clinically appropriate for that day.   This is to enable the doctors to plan their home visiting list around their booked surgeries.

 

The reception staff are receiving a large amount of verbal abuse from patients due to this change and this will not be tolerated by the partners.  The reception team are following instructions from the partnership and therefore, if they suffer verbal abuse patients, may be removed from the practice list.

Patient Group Meeting

 

Our next patient group meeting is planned for:

Monday, 8th July at 6 pm, in the waiting room.

All patients welcome.

 

Care Navigation

The practice has signed up to a local scheme adopted by all practices to signpost patients, where applicable, to other agencies to help with the demand on GP appointments.

All reception staff have been trained regarding this and you may be asked whether you have considered various other options, if the reception staff think it appropriate.

Please help our staff with this new scheme and be open with the suggestions made.  We are not preventing anyone from seeing a GP but suggesting alternatives which may mean you are seen with more quickly.

 

 

Repeat Prescription Requests

Another reminder to please allow three working days for your repeat prescription to be processed.  We cannot guarantee you will receive your prescription earlier, if you have not allowed for this.

Sick Notes

Please do not make an appointment with Mr Szczepanski who consults on a Monday, if you need a  sick note. He is unable to issue these.

Urine Specimens

When a doctor or nurse asks you to drop off a urine specimen please ensure that you complete a form stating your full contact details and why the specimen is being tested.

 

Dr Chawathey

Dr Chawathey left the practice on 31st May.  We are currently advertising for a new partner and, in the mean time, we have other doctors covering his sessions.

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