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GOODREST CROFT SURGERY VISION STATEMENT:
To provide compassionate medicine in a modern world.
THE NEXT PATIENT GROUP MEETING WILL BE HELD ON MONDAY, 11TH NOVEMBER, 2019 AT 6 PM
Your Care Connected (YCC) is an electronic record sharing system that allows authorised health and care staff to securely view key aspects of the GP record, to provide patients with better and safer care.
Please see the following website for further information: https://midlandsyourcareconnected.nhs.uk
BOOKING EMERGENCY APPOINTMENTS:
We have had a number of patient complaints stating that those patients who are able to come down to the surgery get priority when booking emergency appointments. Those patients who are at work or are unable to come down are at a disadvantage as they can only use the phone. Therefore, the partners have agreed to change their policy to make it fairer for everyone and so from 1st March 2019 emergency appointments can only be booked via the telephone. Emergency appointments are released at 8.30 am for that morning and again at 12.30 pm for that afternoon.
Home visits should be requested before 11 am each day so that the duty doctor can organise their visit list after morning surgery and before afternoon surgery starts. The doctor may not be able to carry out any home visit where the request comes in after 11 am due to the demands of their day.
TIMES ARE CHANGING;
Evening and weekend appointments are now available for our patients at Yardley Wood Health Centre. Appointments must be booked in advance through our reception staff and are available for GPs, nurses and health care assistants. We have a limited amount of appointments allocated to us.
Monday to Friday 6.30 pm till 8.00 pm
Saturday and Sunday 8.30 am till 11.30 am
All telephone calls are now being recorded for quality and training purposes.
We have introduced a texting service to remind patients of their appointments. If you would like to receive texts please make sure we have an up to date mobile telephone number. You will also be able to cancel your appointment if you text back CANCEL. This is an automated service so messages must not be sent.
Welcome to Goodrest Croft Surgery Online
Our aim is to meet all the reasonable health needs of our patients and to work with them in a sympathetic and professional manner to enable everyone to achieve a state of physical and mental well being. We shall endeavour to constantly improve our service to the local community and welcome constructive comments from our patients to help us achieve our aims.
Welcome to our website where we hope you will find enhanced convenience added to first class healthcare. Find out when we are open and how to see a member of the team. We’ve made life a little easier with practice updates, news on the latest health issues and even access to repeat medication all at your fingertips.
Your Good Health
Access to a wide range of healthcare services is a key element of a good local practice. We don’t just want to see you when you’re ill we want to make sure you stay healthy too. Check out how we can cover both bases with our clinics and services.
Our professional team will ensure you receive the best attention at all times whether you’re attending a specialist clinic or a routine appointment. If you’re new to the area registration is easy and comes with the comfort of discretion and confidentiality assured.
Have Your Say
Why not have your say and join our patient Patient Participation Group
(Site updated 09/10/2019)